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Buy coffee from producers who grow it
Coffee exchange logoTransparent Trading
Buy coffee from producers who grow it

Privacy Policy

 

Privacy Policy

OUR COMMITMENT TO PRIVACY

This Policy Was Last Updated June 2, 2020.

 

This privacy policy sets out how Coffee Exchange USA Inc. (“Coffee Exchange”) uses and protects any information that you give Coffee Exchange when you use this website. Coffee Exchange is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Coffee Exchange may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

WHAT WE COLLECT

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

 

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may provide information to partners that perform services for the company.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

 

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

CONTROLLING YOUR PERSONAL INFORMATION

We will not sell or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.  If you would like a copy of the information held on you please email Coffee Exchange at hello@coffee.exchange.  If you believe any information that we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address.  We will promptly correct any information found to be incorrect.

 

HOW DO I KNOW MY PERSONAL INFORMATION IS SECURE?

We take precautions, including the use of encryption technologies and authentication tools, to protect the security of your personal information and to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information.

When you enter your personal information on our Website, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing a secure server before you submit personal financial information, depending on your browser, you will see either a closed lock (Microsoft Internet Explorer, Chrome, Safari, AOL, Netscape Communicator) or a solid key (Netscape Navigator) in the browser window. To double-check for security, look at the URL or location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from “http” to “https.”

 

If for any reason you cannot access the secure server, or if you’re not quite comfortable shopping online, please feel free to place your order by emailing our Customer Service representatives at hello@coffee.exchange.  Some browsers and firewalls do not permit communication through secure servers. In that case, you will be unable to connect to our server so you will not have to worry about mistakenly placing an order through an unsecured connection. If you can’t access the server, you can place your order by emailing our Customer Service representatives at hello@coffee.exchange.

 

CALIFORNIA PRIVACY RIGHTS

California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. Under the law, a business must either provide this information or permit California residents to opt in to, or opt out of, this type of sharing. We permit California residents to opt out of having their information shared with third parties for direct marketing purposes. Please contact us as set forth above in order to:

  • Opt out;
  • See what data we have collected about you, if any;
  • Change or correct any data we have about you;
  • Request that we delete data we have about you; or
  • Relate any concerns you may have about our use of your data.

 

HOW DO I CONTACT YOU?

For questions about our Privacy Policy, to make choices about receiving promotional communications, to update your personal information, or to place an order, you can contact Coffee Exchange by email or postal mail:

 

Coffee Exchange

126 Cottage Street

Brookline, MA 02445

hello@coffee.exchange